HeadStart Primary Returns Policy

1. Return of Inspection Copies

1.1 You have the right to return inspection copies to us during the 21 day approval period.

1.2 Once the 21 day approval period has elapsed, we will send you an email reminder followed by a letter reminder.  14 days after this we will send the CD-ROMs and invoice.  The goods are then non-returnable.

1.3 An extension to the approval period may be granted following a request from the customer.

1.4 We cannot accept a return request once we have sent CD-ROMs following an order on approval or following a new order.